Vol. 51 No. 6 – Jul/Aug 2016

When trust is frayed: Restoring public confidence following a crisis

Monday, July 18, 2016/Categories: Magazine

Cover story: Most public organizations face controversy from time to time. Restoring public trust means allowing the public an open view while you’re fixing it, being prepared to be unpopular, reporting successful baby steps and not expecting much credit for a while. 

Inside: Annual Conference Highlights

Download VTC Jul/Aug 2016