Vol. 51 No. 6 – July/August 2016

Friday, July 08, 2016 - 09:36pm

When trust is frayed: Restoring public confidence following a crisis

Inside: Annual Conference Highlights

Cover story: Most public organizations face controversy from time to time. Restoring public trust means allowing the public an open view while you’re fixing it, being prepared to be unpopular, reporting successful baby steps and not expecting much credit for a while.

Files:

Download VTCJulAug16_web.pdf (3.18 MB)