Victim Advocate – Limited Term
• Provides crisis intervention services, specialized counseling or referral to such services; keeps victims updated on investigation and adjudication developments; information on obtaining program services; information and guidance on compensation available to victims and victim impact statements.
• Counsels victims about participating in the criminal justice process.
• Prepares adult witnesses for participation in trial proceedings through counseling, courtroom tours, accompaniment to court, and explanation of judicial proceedings in which they will be participating.
• Arranges and/or provides escort or other transportation services related to the investigation or adjudication of the case, if necessary and advisable.
• Facilitates payment by the Virginia Supreme Court of all reasonable costs of forensic medical examinations of crime victims.
• Coordinates and implements direct services to crime victims such as disseminating victim assistance materials, recommending written interagency service agreements, maintaining a directory of social services and community resources available to crime victims, and attending relevant meetings as a program representative.
• Organizes and facilitates community outreach events and presentations.
• Any combination of education and experience equivalent to high school diploma required; completion of college level courses in social sciences, criminal justice, or related fields preferred; some experience in direct delivery of human services preferred.
• Must possess a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of local and state criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.