Utility Service Representative
Job Description:
JOB SUMMARY: This position performs technical duties in support of the city’s utilities’ billing & related accounting processes.
MAJOR DUTIES:
o Processes customer service requests.
o Receives, verifies, and processes applications for services.
o Answers telephones and handles inquiries and complaints from customers.
o Prepares and maintains customer accounts; updates accounts on a monthly basis; makes adjustments as appropriate.
o Prepares billing statements and maintains records for security deposits and meter fees.
o Prepares and runs penalty notices; checks penalty charges on inactive accounts.
o Prepares monthly report on electric usage of each customer.
o Checks water, sewer, and electric readings.
o Prepares account histories.
o Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION:
o Knowledge of utilities operational procedures and record keeping.
o Knowledge of city billing procedures.
o Knowledge of modern office practices and procedures.
o Knowledge of personal computers for use in word processing and electronic communications.
o Skill in oral and written communication.
• Skill in the provision of customer services.
• Knowledge of basic accounting principles.
MINIMUM QUALIFICATIONS:
-Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
-Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
-Ability to be bonded.
