General Definition of Work
Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and emergency medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under the moderate supervision of the Telecommunications Manager.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Operates emergency communication system; answers and prioritizes all emergency and non-emergency calls; receives complaints and requests for service; obtains necessary information and dispatches medical, fire, and law enforcement personnel and/or advises callers of proper contact for assistance or information.
Operates a computer terminal; transmits and receives information via Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) networks; enters medical, fire, and law enforcement calls into computer aided dispatch system.
Monitors radio channels for medical, fire, and law enforcement agencies; maintains radio contact and monitors the safety of dispatched personnel; engages in emergency crisis intervention and provide emergency medical instructions as necessary; provides pre-arrival and post-dispatch instructions.
Enters, reviews, and maintains warrants, protective orders, stolen/missing items (vehicles, guns, articles, etc.) missing persons, wanted persons, teletypes, traffic citations, pawn lists, parking tickets, etc. into VCIN, NCIC, and RMS; inspects data entries, records, and files for accuracy and completeness.
Answers non-emergency and after hours calls for various departments.
Maintains accurate records of all calls including the nature of calls, actions taken and time involved.
Assists police personnel by providing services and information.