GENERAL DEFINITION OF WORK:
Performs responsible, professional and technical work to provide relocation services to families needing to move due to revitalization or redevelopment activities. Work is performed under general supervision of the Director of Housing Operations.
Coordinates all relocation and related activities at properties undergoing CNI revitalization. Works with the Project Manager, Onsite Housing Manager, staff in the Property Management and Community Services Departments, the Housing Choice Voucher staff and staff of HRCAP to ensure timely and effective execution of the relocation plan. Prepares and serves all relocation related correspondence, handouts, notices or related information to residents, including General Information Notice, Notice of Non-Displacement, Required Move Notices, and other move-related notices; maintain records of proof of services. Conducts and completes all pre-move interviews to assess move preferences and special needs. Implements procedures for record keeping, monitoring, and evaluation of relocation and benefits. Provides, timely appropriate responses to tenant’s questions, complaints and concerns regarding relocation; responses will address relocation process and re-occupancy.
Works with community residents on relocation planning and implementation; attends community-wide meetings and presents and/or interprets/translates general information on relocation in a community meeting setting, or as needed; Works with team members to conduct one-on-one counseling sessions and assists families by explaining housing options in making a final relocation choice. Communicates and responds to the needs and questions of residents during relocation and assists in making this process a smooth one for all residents, including working with moving companies, utility companies, apartment owners and managers, Housing Management staff, community managers and on-site community-based agencies. Works closely with other staff to maximize resident involvement in planning the relocation and re-occupancy process. Effectively communicates resident concerns, issues and questions to supervisor and related parties.
EDUCATION AND EXPERIENCE:
Bachelor’s degree with coursework in public administration, social work, sociology, or related field and a minimum of three (3) years of experience in redevelopment, housing management, social services or counseling.