Permit Technician I/II
Job Description:
James City County’s Community Development Department seeks an individual to perform responsible work (Permit Tech I) or experienced (Permit Tech II) processing, issuing, and tracking applications, registrations, requests and payments.
Permit Technician I: $34,117 / year or higher DOQ
Permit Technician II: $36,565 / year or higher DOQ
Responsibilities:
• Provides first point of customer service; responds to customer needs at the front counter, by phone and by email; provides administrative support to Building Safety and Permits Division staff members.
• Processes permit applications, contractor registrations, inspection requests and payments; issues permits and certificates of occupancy; monitors permit workflows; responds to questions about permits and inspections; oversees and tracks daily collection of fees.
• Monitors permit workflows by reviewing application submittals for completeness and assigning cases to plan review staff; reviews and adjusts inspection and document review workflows for each permit case during pre-reviews and after permits are issued; continuously monitors permit workflows to assure customer service needs are met and to find areas needing business process improvements; reports same to supervisor.
• Utilizes training opportunities and resources provided to improve professional and technical skills.
• Manages utility meter release approvals and red tag notifications.
