Library Supervisor #26358
The City of Va Beach is seeking a Library Supervisor that will Lead staff in creating and implementing annual goals and objectives reflecting City and Library Department vision in order to ensure quality customer service to internal and external customers. Build relationships and partnerships with all customer groups to create community wide understanding and support for the library’s mission and vision; Prepare monies for library opening and closing. Resolve problems concerning cash and credit transactions. Prepare and review reports for reconciliation of cash transactions; Use appropriate oral and written communication skills to promote understanding and partnerships with internal and external customers; Prepare and schedule staff and authorize leave to ensure an equitable distribution of work and adequate staffing to provide quality customer service; document and prepare quarterly and annual employee performance feedback to encourage, counsel, discipline and set goals for library staff; identify training needs and opportunities and develop training programs to provide staff with the skills to deliver quality service; contribute to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants. Respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution. Develop and foster a process improvement environment by encouraging ideas, identifying trends, and evaluating processes and data; develop mechanisms to improve and implement system procedures, policies, and services. Identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers. Document accident, personnel, and incident reports to comply with City, State, and Federal guidelines. Lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
Requires a combination of higher education and/or experience equivalent to 7 years, two of which were in a supervisory role, in professional/administrative library work. Apply on-line by 12/7/18 EOE