Guardianship Navigator – Limited Term
• Counsels and provides services to guardians of incapacitated adults by assessing needs and arranging necessary services to provide support, education, and information.
• Provides in-depth information and education regarding resources available to meet the basic needs of incapacitated adults for whom the guardian(s) are providing care.
• Assists in the development of an information and referral system to assist guardians, such as information packets, a referral database, and other tools to support providers and convey information on available resources.
• Participates in both outreach and education activities to establish a more formalized network of support for local guardian caregivers.
• Develops partnerships with and provides in-service trainings to community agencies who may interact with guardians and incapacitated adults, such as the 9th District Circuit Court, Colonial Behavioral Health, Peninsula Agency on Aging, Riverside Center for Excellence in Aging and Lifelong Health, hospital systems, local attorneys including guardian ad litems, and other private and public agencies to provide a holistic approach to serving relative caregivers and families.
• Works closely with any assigned the Adult Services units to ensure appropriate referrals are made for services by being knowledgeable of local services and resources.
• Develops and implements a volunteer program to recruit, train, and maintain unpaid guardians who will serve as decision makers for incapacitated, indigent adults.
• Any combination of education and experience equivalent to a Bachelor’s Degree in human services or related field and some related human services experience.
• The ideal candidate will have general knowledge of the guardianship system, guardianship policies and reform initiatives, and will be skilled at connecting with citizens to enhance the safety, stability, and wellbeing of families affected by guardianship through advocacy, education, and community collaboration.
• Must possess, or obtain within 30 days of hire, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.