Family Services Assistant
James City County Social Services Department is seeking an individual to perform responsible work educating clients about available social, health and economic resources; supporting and assisting clients by providing in-home counseling; and assisting with the implementation of prescribed service plans.
• Receive and evaluate incoming calls to child protective services (CPS), adult protective services (APS) and foster care; provide backup to CPS, APS and foster care on-call services.
• Provide direct and ongoing services to clients as directed by assigned worker or supervisor; assist family services specialists with developing, organizing and conducting programs to prevent and resolve problems; assist in the formation of service objectives and development of the service plan; arrange for delivery of services; record cases and summarize services provided for reports.
• Assist family services specialists in completing forms and applications to include eligibility forms; assist customers in obtaining and verifying client information; provide transportation to eligibility appointments; serve as liaison between the customer, family services specialist and eligibility worker to assure customer receives the benefits for which they are eligible.