Eligibility Benefits Program Administrator
The City of Virginia Beach is seeking an experienced administrator to oversee the Department of Human Services Eligibility Benefits Program. Responsibilities include provide supervision, consultation and leadership for the program of 161 full-time equivalent and contract positions.
Oversee and administer eligibility benefits programs, most of which are funded by the federal and state government. Programs include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, Energy Assistance, Child Care, Virginia Initiative for Education and Work (VIEW) and local programs which include General Relief and the City’s Water Assistance Program. As it relates to these programs, this position oversees services and benefits to over 70,000 Virginia Beach residents and a total budget of over $15 million dollars. Ensure state and federal goals are met and program is in compliance with federal, state, and local policies; develop corrective action plans as needed and interpret agency policies and programs for other agencies and the public; analyze and monitor the effectiveness of service delivery within the department and ensure timely responses to clients’ needs, achieving state and federal mandates.
Directly supervise two Eligibility Coordinators, 2 Human Services Specialist I’s and one Administrative Assistant. Work closely with state and federal officials; elected officials, citizens and other community and state organizations and partners. Interpret agency policies and programs for other agencies and the public. Receive and respond to community inquires, concerns, and complaints and continuously monitor and analyze the effectiveness of service delivery within the department. Participate in the development of new initiatives, business process improvements and resources; receive and make appropriate referrals, and develop new resources to enhance the departments services to clients. Serve on the department’s Senior Leadership team as well as other task force groups and collaborate with other agencies to bridge the gaps in services and programs. Prepare regular reports for the Deputy Director on divisional activities and collaborate with the administrative team to ensure total agency effectiveness.
Requires a Bachelor’s degree or higher and 8 years of experience associated with positions such as director or assistant director of a small social services agency or supervisor of a Social Services program unit. EOE