Deputy Director of Operations
The Deputy Director of Operations will lead a diverse branch of the City’s public works department that focuses on highly visible, front-line service delivery in a customer focused environment. This position should be focused on providing excellent service to City residents and businesses. This will mean creatively and responsively resolving community public works’ concerns while balancing the safety and well-being of staff.
Reporting to the Director of T&ES, the Deputy Director of Operations is a senior executive on the City’s leadership team who will bring a collaborative, team-oriented presence. The position’s responsibilities will include providing leadership and strategic direction to the Operations Branch of T&ES: traffic operations, street and sewer maintenance, refuse, recycling, and street cleaning.
The position will exemplify the T&ES Leadership Philosophy of creating an environment that fosters engagement, collaboration, diversity, and decision making at all levels. This position is expected to build and support a culture that is progressive, equitable, transparent, inclusive and collaborative. This individual will need to combine strategic, big-picture perspective with strong management and administrative skills. The Deputy Director will have experience managing public works services, strong fiscal and business acumen, and excellent communication and customer orientation skills. The candidate will also have deep experience with people, working creatively to solve problems and the ability to help the city transition smoothly into collective bargaining. Finally, the selected candidate will be an excellent relationship builder and public speaker who connects with staff but can also represent the City to elected officials, commissions, and community groups.
The Operations Branch of T&ES was a central player in the City’s COVID-19 response. The team continued to provide high quality City services with minimal health and safety impacts to staff. The well-being of T&ES employees is a chief consideration.
In 2020, the Operations Branch Divisions responded to more than 4,700 service requests through the city’s customer service initiative, 311. The Operations divisions have also been central to recent City flash flooding responses, including serving in an emergency response capacity and as a key player as the City accelerates and expands its storm sewer maintenance program.