Customer Service Technician II
Job Description:
Do you want to apply your expertise for a cause you can feel good about? Do you want to work for an organization that wants you to grow with it and offers tuition reimbursement, certification training, and a chance to learn about multiple industries? Come work for the Town of Leesburg, hometown of the 21st century! Located 35 miles west of the nation’s capital in the heart of DC’s Wine Country, you’ll enjoy a vibrant and authentic community with “big city” amenities. The Town of Leesburg strongly encourages innovation, promotes career development, and offers excellent benefits to employees. Benefits include membership to the Town’s full-service recreation center, enrollment into the Virginia Retirement System, excellent healthcare insurance, and other fringe benefits.
Who We’re Looking For
If you identify with the following descriptions, then you may be perfect for the Town of Leesburg:
• Creative problem solver
• Proactive self-starter
• Life-long learner
• Strong team player
• Passionate about excellent customer service
• Positive, can-do attitude
• Effective communicator
• Desire to impart knowledge to others
• “Early adopter” of new technologies
What You’ll Be Doing
This position provides a variety of Tier I-II technical support services to users of the Town’s information technology and administrative support to the IT Division in a Cisco/Microsoft/VM virtual environment.
Minimum Qualifications
HS/GED; minimum of four (4) years of experience backing up or supporting an IT help desk operation; vocational or technical training in Computer Operations or Computer Technology Support; CompTIA A+ or the ability to obtain certification within nine (9) months of hire; possession of a valid driver’s license and safe driving record.
TO APPLY: Please visit www.leesburgva.gov/jobs for more information and to apply online. Resumes may be submitted as supplemental only. EOE/ADA.
