Customer Service Supervisor
Job Description:
Customer Service Supervisor
Town of Leesburg
Regular Full-Time
Department of Utilities
$61,857-$105,896 DOQ
Closing Date: Open until filled
Who We’re Looking For
If you identify with the following descriptions, then you may be perfect for the Town of Leesburg:
• Creative problem solver
• Proactive self-starter
• Life-long learner
• Strong team player
• Passionate about excellent customer service
• Positive, can-do attitude
• Effective communicator
• Desire to impart knowledge to others
• “Early adopter” of new technologies
What You’ll Be Doing
This is professional and supervisory work assisting the Director of Utilities in planning, overseeing and coordinating the work of Town utility billing and revenue collection activities for all water and sewer bills and utility service fees. Position involves supervisory responsibility for the department’s customer service representatives.
Minimum Qualifications
BA/BS Degree in accounting or business management, or an equivalent combination of education and experience; minimum of five (5) years of increasingly responsible technical and clerical experience in a financial management or accounting setting; experience with automated accounting systems; experience with billing and collection procedures; proficiency in MS Suite applications; possess even temperament, good judgment and excellent human relations skills with the ability to communicate effectively with co-workers, management, and the general public; possess a good reputation for, and ability to, maintain confidentiality; knowledge of modern practices and procedures employed in general business; ability to learn and follow Town policies and regulations.
TO APPLY: Please visit www.leesburgva.gov/jobs for more information and to apply online. Resumes may be submitted as supplemental only. EOE/ADA.
