Communications Shift Supervisor (911 Dispatch)
This position is responsible for the day-to-day operations of the 9-1-1 center. Serves as the first line supervisor of communications officers. Provides dispatch and other communications support service for situations involving law enforcement, fire, emergency medical and other county public safety responders. Reports to the Communications Director.
The requirements for this position include, but are not limited to, those outlined below. All job qualifications and physical requirements are subject to possible modification to reasonably accommodate individuals with disabilities to enable them to perform the essential functions of the job. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.
Supervises the day-to-day operations, activities and personnel on an assigned shift to assure compliance of established guidelines, procedures and policies;
Ensures appropriate staffing levels are maintained;
Responsible for the effective supervision and administration to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities;
Assists dispatchers with difficult and complex calls and dispatches;
Ensures the operational readiness of the center for assigned shift;
Operates a console to respond to a variety of emergency and non-emergency calls for service and complaint when needed;
Ability to provide fair employee evaluations, with open and candid feedback.
Typical Qualifications, Minimum Requirements and Automatic Disqualifiers online at www.fcva.us/jobs!