Communications Operator Trainee (911 Center)
Job Description:
This position begins as an entry level position. The first step for the employee will be to successfully attend and complete required curriculum at a basic dispatch school. Under the supervision of the Communication Operator II, engages in receiving incoming phone calls to the Police Department and on the E-911 system and dispatches the appropriate agency to respond to the need for assistance. Work significantly impacts the safety of the general public and the responding agency personnel. Performs responsible technical work on an assigned shift dispatching police, fire rescue and public works personnel usually in response to emergency situations.
Essential Job Functions
Under the supervision of the Communication Operator II, an employee in this position may be called upon to do any or all of the following essential duties:
• Attend a basic dispatch school through an academy certified by DCJS.
• Complete Virginia Criminal Information Network (VCIN) certification
• Receive and transmits messages primarily by radio and maintains radio log.
• Receive complaints in person or by telephone.
• Receive emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Monitor teletype traffic, sends teletype messages and maintains teletype log.
• Monitor primary and secondary police frequencies and emergency frequencies.
• Dispatch responders where and when needed.
• Take telephone calls concerning complaints, passes information on to appropriate unit and makes record of calls.
• Make VCIN inquires to include criminal history checks.
• Receive / Monitor business, residential and Longwood door alarms.
• Perform related tasks as required.
