• Greets patients and visitors and directs them to appropriate services or source; answers telephone and email inquiries; takes messages as necessary and answers questions within context of policies and procedures.
• Checks patients in and out via computer; obtains and data enters pertinent patient information; maintains income eligibility and collects fees.
• Schedules appointments for medical services and patient referrals; maintains provider and office schedule as necessary.
• Prepares charts and maintains clerical documentation; maintains filing system; duplicates documents to be transferred with patients.
• Provides instruction and guidance to new volunteers and employees as needed.
• Any combination of education and experience equivalent to a high school diploma; some general clerical experience preferably in a medical setting.
• A cardiopulmonary resuscitation (CPR) certification from the American Red Cross is preferred.
• Considerable knowledge of standard office practices and procedures, equipment and administrative support techniques in a medical setting; medical terminology and telephone triage; grammar, punctuation, spelling and arithmetic; knowledge of principles and processes for providing customer service including setting and meeting quality standards for services and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite.
• Ability to learn and use electronic medical record system for patient data entry and management; work independently; establish and maintain effective working relationships with doctors, nurses, coworkers, volunteers, and the public; work under pressure in a fast paced clinic setting; work and communicate effectively with persons of multicultural and socioeconomic backgrounds.