Circulation Services Assistant
Job Description:
Williamsburg Regional Library embraces a culture of diversity, equity, and inclusion and strives to create an environment where everyone can thrive. We are looking for an energetic, customer-focused applicant who loves to help people and who can provide excellent service for our amazing community. This position requires a varied schedule including mornings, afternoons, evenings, and/or weekends and alternates between James City County Library and Williamsburg Library.
Responsibilities
• Provides public service at the circulation desk performing all related tasks; answers circulation and directional questions; refers questions to appropriate person or division; operates cash register; transfers funds from register to safe; and, reconciles daily receipts.
• Uses integrated library system to charge out library materials; processes user records; determines material status; locates resources within the system and arranges for transfer of materials; places items on reserve; registers new users; learns new computer procedures for upgrades and software releases in a timely manner; runs computer reports as required.
• Verifies and sends overdue notices; receives and records overdue fines; sends related correspondence as needed; processes lost/damaged library materials to technical services; resolves user records and problem files; processes user refunds.
• Assists with opening and closing the library; checks in, sorts and shelves library materials as needed; may schedule and supervise circulation services volunteers.
• May participate in library-wide committees, projects or attend staff development programs, workshops or conferences.
