CAD & Systems Support Specialist
Performs professional technical skilled work assisting in the operation and support of the Emergency Communications Center. Responsible for assisting the 911 Systems Administrator in daily tasks and assignments to include assisting in the administration and management of the Computer Aided Dispatch (CAD) system, Records Management System (RMS), Enhanced 911 equipment, and other communications equipment and software, including servers that connect the CAD system or RMS to other networks and programs.
Associate’s degree in public administration, or related field with two (2) to five (5) years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
Requires thorough knowledge in the preparation and maintenance of files, and of Emergency Communication’s system software and computer hardware (i.e. telephone, radio, Computer Aided Dispatch (CAD), Record Management System (RMS), mobile data terminals, paging, alarm, recording, and enhanced wireline and wireless technologies), and the implementation, operation, maintenance, and documentation of these systems.
Knowledge of SQL, and ability to suggest new ways to get more functionality out of existing software systems.
Knowledge of police, and fire and rescue procedures, and of the operation of related county/city and state agencies, and the services they provide to the community.
Working knowledge of Microsoft Applications (Word, Excel, PowerPoint, Access, Visio, and Publisher).
Comprehensive analytical skills and the ability to troubleshoot and diagnose technical problems.
Possession of a valid driver’s license issued by the Commonwealth of Virginia.
Requires an acceptable criminal background investigation, including an acceptable applicant fingerprint check.
The position is classified as Alpha, which means the incumbent is expected to perform assigned duties regardless of severe inclement weather or emergency conditions.
Must be physically able to operate a variety of machinery and equipment including a service vehicle, computers, radio equipment, telephone equipment, cellular telephone equipment, dispatch console equipment, 911 system equipment, and other communications equipment. Must be able to walk up and down ladders.