Business Application Specialist II
Job Description:
The City of Virginia Beach is recruiting for a Business Application Specialist II to join the Director’s Office division of the Planning & Community Development department. Specific duties/responsibilities include, but not limited to:
-Provide support for the Planning department applications.
-Troubleshoot and triage department software/hardware requests.
-Liaison with IT Department and/or vendor to resolve software and/or hardware issues.
-Analyze and document department divisions’ business processes; Identify opportunities to improve process efficiency and productivity.
-Lead software upgrades; including testing, training and troubleshooting. Develop training materials and conduct end-user training using clear oral and written communication methods.
-Provide software code and data quality assurance; Review for discrepancies.
-Provide department level business application support for the Accela application, including user support and training for approximately 135 users.
-Lead hardware deployments and maintain departments inventory of hardware; Configure and deploy mobile hardware (MiFI, Cellphones, Tablets) used by field staff.
-Research records for FOIA (Freedom of Information Act) requests and City Manager inquiries.
-Develop/modify department general policies and guidelines for technology requests and processes.
-Create/Update custom reports (Ad-hoc and/or SQL)
-Conduct meetings or make presentations to communicate information as requested or needed.
