Benefit Program Specialist I/II/III
Job Description:
Responsibilities:
• Determines and re-determines eligibility of individuals and families for one or more federal, state and local financial assistance programs including: Supplemental Nutrition Assistance Program (SNAP); Medicaid for families, children, the elderly and disabled, and nursing home/community based care; TemporaryAssistance for Needy Families(TANF); Auxiliary Grants(AG); GeneralRelief (GR) for unattached children; and Energy Assistance; interprets and explains policies pertaining to financial assistance programs.
• Conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
• Identifies and assesses customer needs to make proper referrals to various Social Services programs, such as Fraud, Children’s Services, Adult Services and Housing, as well as other community organizations, mental health, Social Security and other organizations.
• Tracks and complies with state mandates for timeliness and accuracy compliance for all financial assistance programs; conducts detailed interviews on the telephone or in person to gather required information and troubleshoot discrepancies.
• Gathers and analyzes verification documents received for authenticity, validity, and accuracy; secures and safeguards confidential information from applicants, recipients, and federal reports.
• (Benefits Program Specialist III) Assists with training of staff; assumes supervisory duties in absence of supervisor; attends management meetings and public speaking engagements; assists with tracking and monitoring funds available for State, local and federal childcare subsidy budget, along with recruitment and retention of childcare subsidy vendors if assigned the Childcare Assistance program area.
Requirements:
• Any combination of education and experience equivalent to an Associate degree in human services or related field; some human service related experience, preferably involving interviewing customers.
• Must possess or obtain within 30 days of hire a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of basic mathematical calculations.
• Skill in use of computer software, especially Microsoft Office Suite; State Department of Social Services computer systems; and
